What information we collect and how we use it.
1. What information we collect and how we use it
Account and Profile Information
When you sign up for our newsletter, request for an API key, or create a profile, TeleportHQ may collect your name, username, password, email address, and company information. We use this information to correctly identify you, communicate with you, and provide you with customer support. We also use this contact information for accounting and administrative purposes, for transactional emails including app and billing notifications, and to notify you about new features, releases, blog posts, and discounts.
User Created Content
As you work on our platform or with any of our services, TeleportHQ stores the content you create. This includes any assets you upload to TeleportHQ. We use this information to securely store your work, and provide access to your team members and the collaborators you designate.
When you upload pictures to our Vision API, TeleportHQ stores the pictures in order to analyze them and send back the response. We also use the pictures you have submitted in further training the machine learning model powering TeleportHQ's Vision API.
2. How we share information
We do not sell your information
TeleportHQ users create and share sensitive and proprietary data on our platform. No matter that you choose to work with our free or paid services, we will never sell information about you, your profile, your projects, nor your data and metadata, to advertising companies or other third parties.
Legal Compliance and Fraud Prevention
In exceptional circumstances, we may disclose information about you to a third party if we receive a request and believe that the disclosure is in accordance with or required by any applicable law, rule or regulation, legal process, or enforceable governmental request. We may also do so to investigate potential violations, prevent and detect fraud, track and solve security or technical issues, and protect against any harm to the rights, property or safety of TeleportHQ, its users, or the public as required or permitted by law.
Changes in Business
3. How we store, secure, and transfer information
Third Party Service Providers
TeleportHQ contracts with third party service providers. These services may require access to your information in order to help us operate, market, and support our services. For example, TeleportHQ uses third party services to provide hosting, maintenance, backup, virtual computing, storage, payment processing, customer support, data analytics, advertising, marketing, and other services. Our contracts with these services provide for the maintenance, confidentiality, security, and integrity of the information we share with them.
TeleportHQ takes data security very seriously and implements the industry’s best practices and policies. We take all reasonable measures to protect your information, and to prevent any kind of unauthorized access, misuse, loss, or disclosure.
The third-party service providers that we use for infrastructure are ISO certified, and they adhere to the same privacy and security principles as we do.
We conduct regular, manual and automated security audits. We also participate in voluntary penetration tests performed by third parties; these test are followed by concrete, internal security policy updates and actionable engineering items for our development team. When possible, your data is also stored in anonymised form.
While no system is infallible, we strive to keep our systems secure and constantly updated.
TeleportHQ stores your information for as long as your account is active, and for a reasonable period thereafter, in case you decide to use our services again. TeleportHQ may also retain certain information for as long as necessary in order to support business operations, or as required by law.
4. Your data rights and choices
The following is a summary of choices you can make to exercise your data rights.
Opt Out of Promotional Communications
Right to be Forgotten
You have the right to opt out of receiving any promotional communication. To unsubscribe from our newsletter, or other promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our promotional contact list. Please note that, even if you unsubscribe, you will continue to receive non-promotional, transactional messages regarding your account and other essential services.
You have the right to be forgotten which means that, at any time, you can request that TeleportHQ permanently delete all applicable data records, including your profile information, both personal and financial, along with any user-created content. In some cases, we may need to retain partial information to fulfil our legal responsibilities, or to complete ongoing financial transactions.
You have the right, at any time, to request and receive the information that you have provided to TeleportHQ. We will provide you with your information, in a machine-readable format, so that you can make use of it in other contexts, or with other service providers.
Request That We Stop Using Your Information
• Vercel, Inc (https://vercel.com, SUA) - Hosting Provider
• Google, Inc (https://www.google.com, SUA) - Analytics, Hosting Provider
• Sentry.io, Inc (https://sentry.io, SUA) - Error Monitoring,
• Twilio Inc (https://sendgrid.com, SUA) - Mail Service,
• Intercom, Inc. (https://www.intercom.com SUA) - Chat Service,
• Unsplash, Inc. (https://unsplash.com, CA) - Image Provider,
• Twitter Inc. (https://twitter.com, SUA) - Analytics,
• Facebook, Inc. (https://www.facebook.com, SUA) - Analytics,